|Tsk Tsk very unhelpful, the Retailer is liable and must honour the guarantee.|
It doesn't matter if a manufacter only offers, say, a 2 yr guarantee, depending on the value of the product, the "RETAILER" has to offer guarantee over and above that, even up to 5 yrs. In other words, you can't expect a £20 product to ge given a 5yr guarantee, but if you bought an expensive electrical item, say a £2000 TV, then you would expect it to last longer than 2 yrs, and the retailer must honour this.
You have to go straight to the top tho, as the Customer Services staff on the ground are mostly unaware of this fact, and everyone is happy to not share this news around!
My recent grumbles where I had to quote said Law were as follows.............
Tescos - I bought a £39.99 HP printer from them online, and it started playing up within 12 months - the implied guarantee. I had appalling service initially from their Hatfield store, who wouldn't accept my receipt being on my phone - an email receipt - as it wasn't printed out!!!!!! NB: the complaint
was a printer!
They merely directed me to several 0845 numbers, which eventually led me back to HP themselves. Circumstances were that I had to go home as I had to be there for something, but I was certainly not putting up with that.
It appears that the staff have been told that this is Tesco's new policy, to direct you back to the manufacturer, but do not fall for it, even Tesco are not above the law!!!
Argos - I had a Morphy Richards Microwave in Red, great little product, and it matched the kettle, toaster and breadbin. I didn't take much notice of the 1 year guarantee when I bought it, as we always assume it will last longer, and you are buying into a brand. I do however always staple receipts into the instruction booklets.
15mths later and the microwave started sparking and making funny noises. Here is where knowledge is invaluable. A lot of consumers may assume that as it is outside the 12 month guarantee, that they should have taken Argos up on their extended warranty at the time and kick themselves! No No No folks.
I went in store and they offered me £40 back against a product which was initially £49.99, this I took to be fair and set it off against a replacement.
I hope this helps anyone, again its down to judgement about what you are paying for and predicted length of life etc.
As an aside!
It turns out Morphy Richards don't make microwaves, they licence Argos to sell their brand. This upset me as I believed I was buying into the brand. I have the kettle, toaster and breadbin, so obvioulsy wanted the microwave to match. See an excerpt from Morphy Richards Customer Services above.
Hope this helps consumers out there.